PowerSurge Not Charging Devices

If your PowerSurge battery pack won't charge devices: 1) Verify the USB-C cable supports data+power (not charge-only). 2) Try a different port -- Port 1 is PD 65W, Port 2 is 18W QC. 3) Check remaining capacity (press the side button for LED indicator). 4) If LEDs flash red, the battery needs a full discharge/recharge cycle. Allow full drain, then charge to 100% uninterrupted.